TERMS OF SERVICE

DUGO SYSTEMS INC. ("DUGO") OWNS AND OPERATES AN ENERGY MANAGEMENT PLATFORM AND RELATED SERVICES

DUGO SYSTEMS INC. ("DUGO") OWNS AND OPERATES AN ENERGY MANAGEMENT PLATFORM AND RELATED SERVICES (THE "SERVICE"). THESE TERMS OF USE (THE "TERMS") APPLY TO ANYONE THAT HAS ACCESS TO THE SERVICE.

BY USING THE SERVICE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, THEN DO NOT USE THE SERVICE. THESE TERMS MAY BE AMENDED OR UPDATED BY DUGO FROM TIME TO TIME WITHOUT NOTICE AND THESE TERMS MAY HAVE CHANGED SINCE YOUR LAST USE OF THE SERVICE. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS FOR ANY CHANGES. YOUR USE OF THE SERVICE AFTER ANY AMENDMENTS OR UPDATES TO THESE TERMS SHALL SIGNIFY YOUR ASSENT TO AND ACCEPTANCE OF SUCH REVISED TERMS AND SUCH REVISED TERMS AND SHALL APPLY TO YOUR USE OF THE SERVICE AFTER THE DATE OF SUCH AMENDMENTS OR UPDATES. ANY NEW FEATURES THAT MAY BE ADDED TO THE SERVICE FROM TIME TO TIME WILL BE SUBJECT TO THESE TERMS UNLESS STATED OTHERWISE ON THE DUGO WEBSITE.

IF YOU ARE AGREEING TO THESE TERMS ON BEHALF OF AN ENTITY OR ORGANIZATION, YOU HEREBY REPRESENT AND WARRANT THAT YOU HAVE ALL NECESSARY PERMISSIONS AND AUTHORITY TO AGREE TO THESE TERMS AND TO BIND SUCH ENTITY OR ORGANIZATION TO THESE TERMS.

TO USE THE SERVICE, YOU MAY BE REQUIRED TO PROVIDE PERSONAL INFORMATION, WHICH WILL BE TREATED IN ACCORDANCE WITH THE DUGO PRIVACY POLICY, THE TERMS OF WHICH ARE INCORPORATED BY REFERENCE INTO THESE TERMS. YOU MAY VIEW THE DUGO PRIVACY POLICY AT:

www.dugo.io/privacy

Affiliate		any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. "Control", for purposes of these Terms, means direct or indirect ownership or control of more than fifty percent (50%) of the voting interests of the subject entity.

Anonymous Service Data		any and all data and information that is not personal information (including because it has been de-identified, aggregated or made anonymous by Dugo) created by Dugo through the operation of the Service.

Deliverable		any software, studies, documentation and/or other materials prepared by Dugo for You as described in an Order or SOW for Professional Services.

Malicious Code		viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

Order		any online order for the purchase of a subscription or subscriptions for the Service or for the purchase of Professional Services that has been submitted by You using the electronic order processing provided by Dugo on the Dugo website.

Professional Services		professional services to be provided by Dugo to You for the training, implementation services, development support, custom development and other services, all as described in an Order and/or SOW.

Quote		a quotation document provided to You by Dugo in respect to Your purchase of a subscription or subscriptions for the Service.

Service		means Dugo’s energy management platform that automates tasks, provides predictive analytics, and actionable insights.

Statement of Work or SOW		a statement of work for Professional Services and/or related Deliverables that is executed by the parties, including training, implementation services, development support, custom development and other services.

Subscription Fee		unless otherwise specified in Your Quote(s) and/or Order(s);, the annual fees payable by You to Dugo for the right to receive access to the Service.

Subscription Term		an initial subscription term for the Service and any renewal periods for the Service as specified in Your Quote(s) and/or Order(s).

Term		has the meaning ascribed to that term in Section 10.1.

User		an individual or entity who is authorized by You to use the Service on Your behalf, whether or not the individual has been supplied a user account and password for the Service by You (or by Dugo at Your request).

You		means the person or entity identified by Dugo in a Quote issued by Dugo or the person or entity identified in an Order submitted to Dugo and accepted by Dugo and "Your" shall have a correlated meaning. "You" includes any of Your Affiliates.

Your Content		any and all content, postings, information, data and/or other materials that You and/or Your Users submit to the community forums or other discussion areas provided by the Service.

Your Data		all electronic data or information submitted by You and/or Your Users to the Service.

2. Grant of License

Subject to these Terms, including payment of all applicable Subscription Fees, Dugo grants You a limited, personal, non-transferable, non-sub-licensable, internal license to use the Service during the Subscription Term (including, without limitation, the permitted number of Users) for which You have subscribed, such Subscription Term as set forth in Your then-current Quote(s) and/or Order(s). The right to use the Service is licensed, not sold.

2.2 Evaluation License Grant.

2.1 Commercial License Grant.

If You register for a free trial of the Service, then, subject to these Terms, Dugo grants You a limited, personal, non-transferable, non-sub-licensable, internal license to use the Service for non-production, evaluation purposes during the applicable Trial Period. For the purposes of these Terms, "Trial Period" means the time starting from Your registration to use a free trial of the Service until the earlier of (i) the end of the free trial period for which You registered (which trial period shall be thirty (30) days unless otherwise stated on the registration page for the free trial version of the Service), or (ii) the start date of any paid subscription for the Service ordered by You. You will not be entitled to receive any support from Dugo for Your use of a free, trial subscription for the Service. Dugo may terminate the Trial Period for any free trial of the Service at any time in Dugo’s sole discretion and may accept or decline any request for a free trial version of the Service in Dugo’s sole discretion.

ANY DATA YOU ENTER INTO THE FREE TRIAL VERSION OF THE SERVICE AND ANY CUSTOMIZATIONS YOUR MAKE TO THE FREE TRIAL VERSION OF THE SERVICE WILL BE PERMANENTLY LOST UNLESS YOU PURCHASE A PAID SUBSCRIPTION TO THE SERVICE. YOUR DATA CANNOT BE EXPORTED FROM THE FREE TRIAL VERSION OF THE SERVICE. NOTWITHSTANDING ANY OTHER PROVISIONS IN THESE TERMS, ACCESS TO THE FREE TRIAL VERSION OF THE SERVICE IS ON AN "AS-IS" BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS OF ANY KIND.

Additional terms and conditions applicable to the free trial version of the Service may appear on the applicable registration page. Any such additional terms and conditions are incorporated into these Terms by reference.

2.3 User Accounts.

User accounts are for use by designated admin Users, who may add Users to Your Service during Your Subscription Term.

2.4 Your Content.

The Service includes functionality where You may post or otherwise make Your Content available to third parties. You acknowledge and agree that Your Content when submitted will not be confidential. You are solely responsible for Your Content. You shall not use the community forums or other discussion areas provided by the Service to send any messages that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially or ethnically objectionable, that encourage criminal behavior, infringe intellectual property or other property or personal rights (including privacy and publicity rights), give rise to civil liability, violate any law, or are otherwise objectionable. Dugo has the right (but will have no obligation) to remove or refuse to distribute any of Your Content and to terminate Your User accounts that have violated any of the provisions of these Terms relating to Your Content. Dugo shall also have the right to access, read, preserve and disclose any information that Dugo reasonably believes is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms, including investigation of potential violations of these Terms, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Service users.

2.5 Third-Party Services.

You acknowledge and agree that the Service may present links to third-party websites or third-party products or services not owned or operated by Dugo that present service offerings, advertisements, promotional materials or product offers from such third parties. Dugo is not responsible for the availability of these third-party websites or third-party services or any other products or services that may be offered via such websites and/or services. Your dealings with any third-party or purchase of any third-party products or services that You may have become aware of through the Service are solely between You and such third party and the terms and conditions governing such dealing, products or services are those that You agreed with the applicable third party and Dugo is not a party to any such terms or conditions. You agree that Dugo is not responsible or liable for any loss or damage of any type incurred by You as the result of any dealings with any third parties or as the result of the presentation of such third parties or their products and/or services via the Service.

2.6 Your Affiliates.

Your Affiliates may use the Service subject to these Terms. You shall cause each of Your Affiliates to comply with these Terms to the full extent as if such Affiliate were a party hereto, and any act or omission relating to these Terms by any such Affiliate shall be deemed an act or omission by You. In addition, each party may use one or more Affiliates to perform its obligations under these Terms, provided that such use shall not affect such party’s obligations hereunder and any act or omission by such Affiliate relating to these Terms shall be deemed an act or omission of such party.

3. Use of the Service

3.1 Dugo Responsibilities.

Dugo shall use commercially reasonable efforts to make the Service available except for (a) planned downtime, or (b) any unavailability caused by circumstances beyond Dugo’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems or Internet service provider failures or delays. Dugo shall also provide support to You for the Service in accordance with any Professional Services purchased by you.

3.2 Your Responsibilities.

You are responsible for all activities that occur in User accounts and for Users’ compliance with these Terms. You shall: (i) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all of Your Data and all of Your Content; (ii) use commercially reasonable efforts to prevent unauthorized access to, or use of, the Service, and notify Dugo promptly of any such unauthorized access or use; and (iii) comply with all applicable local, provincial, state, federal and foreign laws in using the Service; and (iv) be responsible for any Service Compatible Applications developed or purchased by You.

3.3 Use Guidelines.

You shall not: (i) use the Service to send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) use the Service to send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material that is harmful to children or violates third-party privacy or publicity rights; (iii) use the Service to send or store Malicious Code; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; or (v) attempt to gain unauthorized access to the Service or its related systems or networks.

3.4 Service Changes.

Dugo may change the Service at any time upon reasonable notice to You by posting the changes on the Dugo website; sending You notice via an email to the email address You provide on Service registration; placing a message on Your invoice; in writing; by electronic communication; or any other notice method likely to come to Your attention. If You do not accept the change, Your sole recourse is to terminate Your subscription to the Service. Your continued access to and use of the Service after the change has come into effect constitutes Your acceptance of the change. If You terminate Your subscription to the Service due to a change in the Service, You will not be entitled to any refunds.

3.5 Professional Services.

You may order certain standard Professional Service offerings (such as training and support services) from Dugo for the prices set forth on the Dugo website by submitting an Order to Dugo specifying the quantity of such standard Professional Services You wish to procure. You may order custom Professional Services (such as custom development) from Dugo at the rates set forth on the Dugo website by submitting an Order to Dugo describing the custom Professional Services You wish to procure. If You submit an Order for Professional Services, such Order shall not be binding upon Dugo unless accepted by Dugo. Dugo will use commercially reasonable efforts to respond to Orders submitted by You for Professional Services within five (5) business days following receipt thereof by Dugo. If Dugo does not respond to an Order for Professional Services prior to the end of five (5) business days following receipt thereof by Dugo then such Order shall be deemed to have been rejected by Dugo. Once an Order for standard Professional Services has been accepted by Dugo, Dugo will provide such standard Professional Services in accordance with a timeframe mutually agreed by the parties and such standard Professional Services shall be subject to these Terms. Once an Order for custom Professional Services has been accepted by Dugo, the parties will negotiate a mutually acceptable SOW for such custom Professional Services. Each SOW executed by the parties for custom Professional Services shall be subject to these Terms. Upon execution by the parties of an SOW for custom Professional Services, Dugo will provide the custom Professional Services described in such SOW to You. Any terms and conditions added or appended by You to any Order submitted for Professional Services that are in addition to or inconsistent with these Terms will be deemed stricken from such Order and will not be binding on Dugo. Purchased Professional Services (including training) are non-refundable and any unused Professional Services (including training) will expire twenty-four (24) months from the date of purchase.

3.6 Publicity.

During the Term, Dugo may use Your corporate name and logo on the Dugo website and in presentations and other marketing materials created by Dugo for the purpose of identifying You as a customer of Dugo and the Service. You hereby grant Dugo and its Affiliates a license to use Your corporate name and logo for the purposes described in this Section. Neither party may issue press releases relating to these Terms without the other party's prior written consent.

4. Fees and Payment

In consideration for the receipt of the Service, You shall pay Dugo the Subscription Fees, all as specified in Your Quote or Order and any Professional Services fees specified in any Orders and/or SOWs. All amounts are payable in the currency specified in Your Quote, or, in the case of Orders submitted by You, the currency specified for Your applicable jurisdiction.

4.2 Invoicing and Payment.

4.1 Fees.

Dugo will invoice You electronically and You agree to accept Dugo’s invoices in that manner. Unless otherwise stated on an invoice sent to You by Dugo, all invoiced amounts for the Service are due upon Your receipt of Dugo’s invoices for such amounts. You shall: (i) keep the billing, credit card and payment information You provide to Dugo or its payment processors, including Your name, credit card number and expiry date, mailing address, email address and telephone number, accurate and up to date, otherwise, Dugo may suspend provision of the Service to You; (ii) promptly advise Dugo if Your credit card information changes due to loss, theft, cancellation or otherwise; (iii) be liable for Your failure to pay any fees billed to You by Dugo caused by Your failure to provide Dugo with up to date billing information; and (iv) upon termination of the Service, provide Dugo with a forwarding address for all final invoices or correspondence if Your mailing address differs from that which You provided in Your registration information for the Service. Fees for Professional Services will be invoiced as specified in any applicable SOW, but unless specified otherwise in a SOW will be due upon completion of the applicable Professional Service.

4.3 Taxes.

Unless otherwise stated, Dugo’s prices for the Service and for Professional Services do not include any direct or indirect local, state, provincial, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, goods and services, harmonized, use or withholding taxes (collectively, "Taxes"). You are responsible for paying all applicable Taxes associated with Your purchases pursuant to these Terms, excluding taxes based on Dugo’s net income or property. If Dugo has the legal obligation to pay or collect Taxes for which You are responsible under this section, the appropriate amount shall be invoiced to and paid by You, unless You provide Dugo with a valid tax exemption certificate authorized by the appropriate taxing authority.

4.4 Pre-authorized Payment.

By providing credit card information to Dugo as part of Your Service account registration, You authorize Dugo to charge Your credit card for all outstanding fees, taxes and charges and outstanding account balances incurred by You in respect to the Service and any Professional Services, and this Section 4.4 constitutes Dugo’s good and sufficient authority for so doing. If Your pre-authorized payment fails, Dugo may immediately deactivate Your account for the Service without notice to You and collect the fees owing using other collection mechanisms. You are solely responsible for all charges incurred under Your account by You or third-parties. If You do not provide notice of non-renewal of Your subscription for the Service as specified in Section 10.1, then the relevant fees for the renewal of Your subscription to the Service for a new Subscription Term will be automatically processed and charged to You in full at the then-current fees for the Service for such renewed Subscription Term.

4.5 Fee Changes.

Dugo may change the fees Dugo charges for the Service and Professional Services at any time in Dugo’s discretion. Changes to the fees will be communicated by being posted on the Dugo website and will become effective at the time of posting, provided, however, any fee changes will not change Your subscription fees applicable to Your current Subscription Term, however, such fee changes will be applicable to Your next subscription renewal. If You do not wish to pay the changed fees, then Your sole recourse is to not renew Your subscription for the Service. Your renewal of Your subscription for the Service (including by not providing notice of non-renewal in accordance with the time periods specified in Section 10.1) after a fee change has come into effect constitutes Your acceptance of the fee change.

4.6 Suspension of Service.

If Your account is fifteen (15) or more days overdue, then in addition to any of its other rights or remedies, Dugo shall have the right to suspend the Service provided to You, without liability to You, until such amounts are paid in full.

5. Proprietary Rights

5.1 Reservation of Rights.

Subject to the limited rights expressly granted pursuant to these Terms, Dugo reserves all right, title and interest in and to the Service, including all related intellectual property rights. No rights are granted to You pursuant to these Terms other than as expressly set forth in these Terms. All intellectual property rights in the Service, including the "look and feel" of the Dugo website, platform and services, as well as all trademarks and copyrights granted by law in all applicable jurisdictions, are expressly reserved by Dugo.

5.2 License Restrictions.

You shall use the Service solely as contemplated in these Terms and shall not license, sublicense, sell, resell, lease, transfer, assign, distribute, time share or otherwise make the Service available to any third party except to the extent expressly agreed by Dugo in writing. You shall not: (i) modify, reverse engineer, decompile, disassemble, or create derivative works based on the Service except to the extent that enforcement of this restriction is prohibited by applicable law notwithstanding a contractual provision to the contrary; (ii) circumvent any user limits or other use restrictions that are built into the Service; (iii) use the Service for an illegal purpose, criminal offence, intellectual property infringement, harassment (including annoying or offensive transmissions) or in a manner that would cause interference with network operations; (iv) interfere with the Service or any of the hardware, software or other infrastructure used to provide the Service; or (v) access the Service in order to build a competitive product or service, or to copy any ideas, features or graphics of the Service..

5.3 Lawful Purposes.

You will comply with all laws and regulations that may apply to Your use of the Service. You may not: (i) use the Service to manage any illegal operations; (ii) use any type of spider, crawler, virus, worm, Trojan-horse, time bomb or any other codes or instructions that are designed to damage or disable the technology underlying the Service; (iii) send any unsolicited communication not permitted by applicable law; or (iv) endanger any part of any system or Internet connection of Dugo or any third party.

5.4 Your Data, Your Content and Anonymous Service Data.

As between Dugo and You, You exclusively own all rights, title and interest in and to all of Your Data and Your Content. Your Data is deemed to be Your Confidential Information. Dugo shall only access Your User accounts, including Your Data, to respond to service or technical problems or as necessary for the operation of the Service or billing. You hereby grant Dugo and its Affiliates a non-exclusive, irrevocable, perpetual, sub-licensable, transferable license to use, copy and otherwise exploit Your Data and Your Content as reasonably required to provide the Service. The forgoing license shall include the right for Dugo to use, copy and otherwise exploit Your Data and Your Content for the purpose of creating Anonymous Service Data. Dugo shall own all right, title and interest in and to the Anonymous Service Data, including all intellectual property rights in the Anonymous Service Data, and You hereby assign, transfer and convey to Dugo any ownership interest You may have in any Anonymous Service Data.

5.5 Suggestions.

You hereby grant Dugo and its Affiliates a paid-up, royalty-free, worldwide, transferable, sub-licenseable, irrevocable, perpetual, unrestricted license to use or incorporate into the Service and/or any other products or services any suggestions, enhancement requests, recommendations or other feedback provided by You or Your Users relating to the Service.

6. Confidentiality

6.1 Definition of Confidential Information.

As used in these Terms, "Confidential Information" means all confidential and proprietary information of Dugo disclosed to you, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including any business and marketing plans, technology and technical information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without any prior confidentiality obligation; (ii) was known to you prior to its disclosure by Dugo without breach of any obligation owed to Dugo; (iii) was independently developed by you without breach of any obligation owed to Dugo; or (iv) is received from a third party without breach of any obligation owed to Dugo.

6.2 Confidentiality.

You shall not disclose or use any Confidential Information of Dugo for any purpose outside the scope of these Terms, except with Dugo’s prior written permission.

6.3 Protection.

You agree to protect the confidentiality of the Confidential Information in the same manner that you protect the confidentiality of your own proprietary and confidential information of like kind (but in no event using less than reasonable care).

6.4 Compelled Disclosure.

If you are compelled by law to disclose Confidential Information of Dugo, you shall provide Dugo with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at Dugo’s cost, if Dugo wishes to contest the disclosure. If Dugo is not successful in opposing such compelled disclosure obligation, then you may disclose the Confidential Information required to be disclosed pursuant to such compelled disclosure obligation.

6.5 Remedies.

If you disclose or use (or threaten to disclose or use) any Confidential Information of Dugo in breach of the confidentiality and non-use protections in these Terms, Dugo shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate.

7. Warranties and Disclaimers

7.1 Warranties.

You warrant that You have the legal power and authority to enter into these Terms.

7.2 Disclaimer.

DUGO MAKES NO REPRESENTATIONS AND PROVIDES NO WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS, INCLUDING ANY REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

8. Indemnification

8.1 Indemnification by You.

You shall, on demand from Dugo, indemnify, defend and hold Dugo, its Affiliates and its and their directors, officers, employees, contractors and agents (the "Dugo Indemnitees") harmless from and against any and all damages, liability and costs, including attorneys’ fees, incurred by any of the Dugo Indemnitees in connection with or arising out of: (i) Your violation or breach of these Terms or any applicable law or regulation, whether or not referenced in these Terms; (ii) Your violation of any rights of any third party; or (iii) Your misuse of the Service.

9. Limitation of Liability

9.1 Limitation of Liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER DUGO NOR ANY OF ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS (INCLUDING THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS) SHALL HAVE ANY LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES (WHETHER ARISING FROM THESE TERMS OR RELATED TO THE SERVICE OR ANY PROFESIONAL SERVICES PROVIDED TO YOU BY DUGO (INCLUDING ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS)) FOR ANY INDIRECT, RELIANCE, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF OR DAMAGE TO DATA, BUSINESS INTERRUPTION, LOSS OF DATA, REPLACEMENT OR RECOVERY COSTS, OR OTHER COMMERCIAL OR ECONOMIC LOSS, WHETHER ARISING FROM CONTRACT, EQUITY, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR ANY OTHER THEORY OF LIABILITY, EVEN IF DUGO (INCLUDING ITS AFFILIATES, LICENSORS, SUPPLIERS, SUBCONTRACTORS AND/OR DISTRIBUTORS) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR THEY ARE FORESEEABLE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DUGO’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE TOTAL AMOUNT PAID BY YOU PURSUANT TO THESE TERMS OR, WITH RESPECT TO ANY SINGLE INCIDENT, THE AMOUNT PAID BY YOU UNDER THE TERMS FOR THE SERVICE AND/OR ANY PROFESSIONAL SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT. THE LIMITATIONS IN THIS SECTION SHALL APPLY WHETHER OR NOT THE ALLEGED BREACH OR DEFAULT IS A BREACH OR DEFAULT OF A FUNDAMENTAL CONDITION OR TERM OR FUNDAMENTAL BREACH.

9.2 Essential Terms.

THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY IN THESE TERMS CONSTITUTE AN ESSENTIAL PART OF THESE TERMS. YOU ACKNOWLEDGE THAT BUT FOR THE DISCLAIMER OF REPRESENTATIONS, WARRANTIES AND CONDITIONS AND LIMITATION OF LIABILITY, NEITHER DUGO NOR ANY OF ITS LICENSORS OR SUPPLIERS WOULD GRANT THE RIGHTS GRANTED IN THESE TERMS.

9.3 Beneficiaries.

Every right, exemption from liability, release, defence, indemnity, immunity and waiver of whatsoever nature applicable to a party under these Terms shall also be available and shall extend to benefit and to protect such party’s Affiliates, subcontractors, agents, licensors, suppliers and the directors, officers, employees, contractors and agents of the foregoing and for such purposes such party is or shall be deemed to be acting as agent or trustee on behalf of and for the benefit of such companies and persons in respect to the rights, exemptions, releases, defenses, indemnification, immunities and waivers applicable to such companies and persons.

10. Subscription Term and Termination

Service subscriptions purchased by You will entitle You to use the Service for the Subscription Term set forth in Your Quote or applicable Order. Unless otherwise specified, Service subscriptions may be purchased for annual Subscription Terms and such Subscription Terms will automatically renew provided that neither You nor Dugo has provided notice of non-renewal at least sixty (60) days prior to the end of Your then-current annual Subscription Term. These Terms will commence on the date of Your acceptance of the first Quote for the Service issued by Dugo to You or the date of Dugo’s acceptance of Your first Order for the Service, whichever occurred earlier, and shall continue thereafter for as long as You have an active Subscription Term (which period shall constitute the "Term" of these Terms).

10.2 Termination by You.

10.1 Term of these Terms.

You may terminate these Terms (including Your then-current Subscription Term(s)) and all of Your rights to use the Service by emailing Dugo at cancellation@dugo.io with Your termination request. Termination will occur once Dugo has disabled Your ability to access and use the Service. Your termination will not entitle You to any refunds.

10.3 Termination or Suspension by Dugo.

Without limiting other remedies Dugo may have, Dugo may limit, suspend, or terminate Your use of the Service, prohibit Your access to the Service and/or delete Your User account(s) for the Service, without prior notice, if You are in arrears in Your payment for the Service by more than fifteen (15) days. Dugo shall also be entitled to terminate these Terms (including all of Your Subscription Term(s)) and Your rights to access and use the Service if You are: in breach of these Terms; creating problems in respect to the operation of the Service; creating legal liabilities (actual or potential) through Your use of the Service; acting inconsistently or in violation of any of Dugo’s policies; infringing someone else’s intellectual property rights; engaging in fraudulent, immoral or illegal activities; or for other reasons that could have an adverse effect on Dugo, its service providers or any other customers of the Service. Dugo may provide You with notice of termination by sending an email to the email address provided by You when registering for the Service. Dugo shall have the right, without any notice obligation, to terminate User accounts for the free trial version of the Service that have been inactive for more than thirty (30) days. Dugo shall also have the right to cancel any commercial User accounts that has been inactive for more than one (1) year.

10.4 Effect of Termination.

Upon termination or expiration of any Subscription Term for the Service, Your ability to access and use the Service (including Your Data) will end unless You renew Your subscription for the Service. Upon written request from You, Dugo will use commercially reasonable efforts to provide You with a copy of Your Data in CSV format, provided that Your access to the Service was not terminated pursuant to Section 10.3 and further provided that such request is made to Dugo within thirty (30) days of such termination or expiration.

10.5 Outstanding Fees.

Termination of these Terms (and/or suspension of Your rights to access and/or use the Service) shall not relieve You of the obligation to pay any fees accrued or payable to Dugo prior to the effective date of termination or expiration of these Terms. If these Terms and/or any Subscription Term(s) are terminated (or if Your rights to access and/or use the Service are suspended), You will not be entitled to a refund for the unused portion of any of Your Subscription Term(s).

10.6 Surviving Provisions.

The following provisions shall survive any termination or expiration of these Terms: Section 1 and Sections 4 through 11.

11. General Provisions

11.1 Relationship of the Parties.

The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

11.2 No Third-Party Beneficiaries.

Except as expressly provided in these Terms, there are no third-party beneficiaries to these Terms.

11.3 Notices.

All notices under these Terms shall be in writing and shall be deemed to have been given upon: (i) personal delivery; (ii) the second business day after mailing; (iii) the second business day after sending by confirmed facsimile; or (iv) the second business day after sending by email. Notices to Dugo shall be addressed to the attention of the Chief Executive Officer. Notices to You shall be addressed to Your contact specified in Your last Quote or Order.

11.4 Waiver and Cumulative Remedies.

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. Other than as expressly stated in these Terms, the remedies provided in these Terms are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

11.5 Severability.

If any provision of these Terms is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms shall remain in effect.

11.6 Assignment.

You may not assign these Terms or any of Your rights or obligations under these Terms, whether by operation of law or otherwise, without the prior written consent of Dugo. Dugo may assign these Terms (including all Quotes, Orders and SOWs) to any third party in Dugo’s discretion. Any attempt by a party to assign its rights or obligations under these Terms in breach of this section shall be void and of no effect. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

11.7 Governing Law.

These Terms shall be governed by the laws of the Province of Nova Scotia, Canada and the laws of Canada applicable therein. No choice or conflict of laws rules of any jurisdiction shall apply to these Terms. You agree that You shall only bring any action or claim in respect to these Terms, the Service and/or the Professional Services in the provincial or federal courts located in Halifax, Nova Scotia and You hereby consent to the exclusive jurisdiction of such courts for any action or claim brought by You. Notwithstanding the foregoing, Dugo shall be entitled to seek legal or equitable relief (including injunctive relief) in any jurisdiction with a reasonable connection to the subject matter of these Terms, Service and/or the Professional Services. The application of the United Nations Convention on Contracts for the International Sale of Goods to these Terms is expressly excluded. The parties confirm that it is their wish that these Terms as well as all other documents relating to these Terms, including notices, be drawn up in English only. Each party hereby waives any right to jury trial in connection with any action or claim in any way arising out of or related to these Terms.

11.8 Force Majeure.

Neither party shall be responsible for its failure to perform to the extent due to unforeseen circumstances or causes beyond its control, including but not limited to acts of God, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes, labour problems (other than those involving the employees of the affected party), computer, telecommunications, Internet service provider or hosting facility failures or delays involving hardware, software or power systems not within a party’s possession or reasonable control, provided that such party gives the other party prompt written notice of the failure to perform and the reason therefore and uses its reasonable efforts to limit the resulting delay in its performance.

11.9 Export.

You acknowledge and agree that the Service may be subject to export and import controls under the regulations of Canada, the United States and other countries, and You shall comply with all export and import control regulations of such countries. You shall not use the Service for any purposes prohibited by export laws, including, without limitation, nuclear, chemical or biological weapons proliferation. You shall be responsible for procuring all required permissions for any subsequent export, import or use of the Service.

11.10 Entire Agreement.

These Terms, including all schedules hereto and all Orders and SOWs pursuant to these Terms constitutes the entire agreement between the parties, and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. To the extent of any conflict or inconsistency between the provisions in the body of these Terms and any schedule, SOW or Order, the terms in the body of these Terms shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in any of Your purchase orders or in any of Your other orders or purchase documentation shall be incorporated into or form any part of these Terms, and all such terms or conditions shall be null and void..

11.11 English Language.

It is the express wish of the parties that this agreement and all related documents be drawn up in English.

C’est la volonté expresse des parties que la présente convention ainsi que les documents qui s’y rattachent soient rédigés en anglais.

LAST UPDATED: OCTOBER 16, 2017.